Great Team of Associates at Indian Hills Inn, Taos Plaza

May I brag a little on our team?

Our accountant (wife) just came in and commented that she wans't certain how to complete the end of quarter tax reports with NO employee turnover.  You see, 2 years ago, we took over the day to day management from over 30 years of on site resident management.  Over those more than 30 years, we've probably employed more than 1,500 different people.  Mind you, that's for about 12 to 15 positions.  That means HUGE turnover.  Several hundred percent was normal.  We always wondered and inquired but the managers always blamed it on "Taos" or the "industry".  When talking with other lodging operators around the country, the turnover sounded normal.

Turns out, that turnover is not necessary.  Not just normal.  Last year, our turnover rate dropped massively but we were still seeking the last few keys to smoother and better operations.  So far this year, 6 months, we've had 1 true employee change (they quit) and 2 who may have to due to health issues (we still hope for the best, their return).  We've had a couple folks for two full years.  Many of the rest for more than 1 year.

While reading a Facebook post recently, I thought about our team.  The post was talking about drama.  Prior to our taking over, it seemed like there was always some sort of drama surrounding our employees and business.  I've never been a drama queen so instituted my policy of leave your drama at home.  Even on the busiest of weekends, the hotel is generally drama free, everyone scheduled shows up, not often we have conflicts amongst the team.

It's a bit like the difference between the Lakers (69.5% W) and New Jersey (14% W).  Not certain we qualify as a well oiled machine just yet but this group of people is likely the best team we've experienced in 35 years.  For that, I have to brag to you and thank each of them.  I hope they are making your experience with Indian Hills Inn, Taos Plaza a more positive one from your first phone call to make a reservation to the last thank you as you depart.  From our perspective, there are far fewer errors, problems, Guest complaints, etc.  Thanks to each team member!  Thanks for your business.